YOUR
Wellbeing,
REDEFINED.

We collect personal and health-related information strictly necessary to deliver your care services, wellness programs, and insurance advisory. This includes medical history, diagnostic reports, treatment records, and wellness preferences you share with us.

Your health data is used exclusively to provide, coordinate, and improve the medical and wellness services you have requested. We never use your data for unrelated commercial purposes or sell it to third parties under any circumstances.

All medical records are treated with the highest level of confidentiality. Access is restricted to authorised clinical personnel directly involved in your care. Every access event is logged and auditable to ensure complete transparency.

Laboratory results, imaging reports, and diagnostic data are encrypted both in transit and at rest. We employ 256-bit TLS encryption and AES-256 storage encryption to safeguard all diagnostic information throughout its lifecycle.

All telehealth consultations are conducted over end-to-end encrypted channels. Session recordings, if any, are stored securely and are accessible only to you and your treating clinician. No session content is ever used for training or analytics.

Prescription records are maintained in a separate, access-controlled system with role-based permissions. Only your prescribing physician and authorised pharmacy partners can view prescription details, ensuring complete medical confidentiality.

Data generated through fitness tracking, nutrition planning, and wellness programs is processed separately from clinical records. You control what wellness data is shared with your care team, and you may opt out of data sharing at any time.

Medical records are retained for the period mandated by applicable healthcare regulations. Upon expiration of the retention period, data is securely and permanently deleted from all systems with certified destruction records maintained for compliance.

You have the right to access, review, request correction of, or receive a complete copy of your health data at any time. We provide a streamlined request process through your patient dashboard with responses within 30 days.

We may share your health information with licensed medical professionals and specialist partners solely for the purpose of delivering coordinated care. All sharing requires your explicit consent and is governed by strict data-sharing agreements.

In the unlikely event of a data breach affecting health information, we will notify all impacted patients within 72 hours. Notifications include the nature of the breach, data affected, and steps taken to secure your information, along with recommended protective actions.

Health data belonging to minors is subject to enhanced protection measures, including additional access controls and stricter retention policies. Parental or guardian consent is required for all data processing related to patients under 18 years of age.

You must be at least 18 years of age to register for and utilise Health Vital Relief services. Services for minors must be booked and consented to by a parent or legal guardian who accepts these terms on the minor's behalf.

All treatments and health services provided by Health Vital Relief are administered or supervised by licensed medical practitioners. Results may vary between individuals, and no guarantees of specific outcomes are made regarding any treatment or procedure.

Prior to any medical procedure, you will receive detailed information about risks, benefits, and alternatives. Your written informed consent must be obtained before treatment commences. You may withdraw consent at any time before the procedure begins.

Insurance plans offered through Health Vital Relief are underwritten by third-party insurers and are governed by individual policy documents. Health Vital Relief acts as an advisory intermediary and is not liable for claim decisions, coverage denials, or policy modifications made by insurers.

Telehealth consultations are intended for non-emergency medical guidance, follow-up reviews, and wellness consultations. In the event of a medical emergency, please contact your local emergency services immediately. Telehealth is not a substitute for in-person emergency care.

Appointments may be cancelled or rescheduled up to 4 hours before the scheduled time without any charge. Late cancellations or no-shows may incur a fee as communicated at the time of booking. Repeated no-shows may result in scheduling restrictions.

Prescriptions are issued at the sole discretion of your treating physician based on clinical assessment. Health Vital Relief does not guarantee the availability of specific medications and reserves the right to refuse prescription requests deemed clinically inappropriate.

Wellness and fitness programs are designed for general health improvement and are personalised based on your health profile. Participants are advised to follow their care team's guidance and report any adverse reactions or discomfort experienced during the program immediately.

You are responsible for providing accurate and complete health information to your care team. Failure to disclose relevant medical history, current medications, or allergies may compromise the safety and effectiveness of your treatment and is solely your responsibility.

All content, materials, and resources provided by Health Vital Relief — including health guides, wellness plans, and educational materials — are the intellectual property of Health Vital Relief and may not be reproduced, distributed, or used commercially without prior written consent.

Health Vital Relief shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the fees paid for the specific service giving rise to the claim.

We reserve the right to update these terms periodically to reflect changes in healthcare regulations, service offerings, or operational requirements. Material changes will be communicated via your registered email and patient dashboard at least 30 days before taking effect.